Within 14 days of delivery of your shipment, returns may be made in their original condition (ie. unused, no marks or other damage) for a full refund. Please include a copy of your invoice or a note indicating the invoice number, your name and address. Unless TravelSmarts has made an error in order processing or shipping, return shipping fees will apply. Refunds are made within 7 to 10 business days after receipt of your return, which will be in the same form of payment originally used for purchase.
If your purchase qualified for free shipping and the total amount of your purchase, after the product(s) have been returned, is below the minimum purchase amount required for free shipping, your credit card will be charged the amount shipping would have cost. Depending on your bank, please allow another 7-10 days for the refund to be processed by your bank.
Our mailing address is:
TravelSmarts Luggage & Accessories
Metropolis at Metrotown
225 - 4820 Kingsway Ave
Burnaby, British Columbia
V5H 4P1 Canada
If you have any questions, please email us at email@example.com or call us Monday-Saturday between 10 am-8 pm PST at 604-559-6057.