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FREE EXPEDITED SHIPPING in Canada on Orders $60+

Returns & Exchanges

Within 14 days of delivery of your shipment, returns may be made in their original condition (ie. unused, no marks or other damage) for a full refund. Please include a copy of your invoice or a note indicating the invoice number, your name and address. Unless TravelSmarts has made an error in order processing or shipping, return shipping fees will apply. Refunds are made within 7 to 10 business days after receipt of your return, which will be in the same form of payment originally used for purchase.

If your purchase qualified for free shipping and the total amount of your purchase, after the product(s) have been returned, is below the minimum purchase amount required for free shipping, your credit card will be charged the amount shipping would have cost. Depending on your bank, please allow another 7-10 days for the refund to be processed by your bank.

Our mailing address is:

TravelSmarts Luggage & Accessories
Guildford Town Centre
2212-10355 152 St.
Surrey, British Columbia
V3R 7C1 Canada

If you have any questions, please email us at info@travelsmarts.ca.

Store Locations

Metropolis at Metrotown
2230 4700 Kingsway
Burnaby, BC, Canada V5H 4M1
(Upper level across from Zara)
Phone: 604-559-6057

Guildford Town Centre
2212 - 10355 – 152 St.
Surrey, BC, Canada V3R 7C1
(2nd level near Starbucks)
Phone: 604.589.4726

Store Hours

Monday - Saturday: 10 am - 9 pm
Sunday & Holidays: 11 am - 7 pm
Closed Christmas Day

Monday - Saturday: 10 am - 9 pm
Sunday & Holidays: 10 am - 6 pm
Closed Christmas Day