STORE HOURS & LOCATION
What are your store hours?
We offer extended hours for your shopping convenience as we're open Monday to Saturday from 10 am-9 pm PST and on Sundays, we're open 11 am-7 pm PST. We're open every day except for Christmas Day.
Where is your store located?
We're conveniently located in Canada's third largest shopping centre, Metropolis at Metrotown, just 30 minutes from downtown Vancouver. Our store is on the main level and about 5 stores from The Bay. Our address is 225-4820 Kingsway, Burnaby, British Columbia. Please click here for a map showing our location. If you are taking the SkyTrain, please disembark at the Metrotown SkyTrain station.
Where is the best place to park?
Metropolis at Metrotown offers free parking and we recommend that you park on the main level near The Bay or between The Bay and Sears.
How can I place an order?
When ordering, please:
When will my order arrive?
We aim to process and ship out your order within 1 business day. Most orders received by 2 pm PST are shipped out the same day. If you're ordering Briggs & Riley products or Samsonite luggage, please allow more time for them to process and have products shipped from their warehouses. Please visit this link for approximate shipping times for Canada Post's Expedited service.
Do you accept phone orders?
We apologize but we do not accept phone orders.
Is it possible to order large quantities?
Yes, if your business, group, club or organization is interested in placing a large order, please email us at firstname.lastname@example.org with the quantities of the products (colors and sizes, if applicable) that you're interested in and we will respond as soon as possible.
Can I pick up my on-line order in your store?
If your order hasn't been shipped and you'd like to pick up your order, you're welcome to do so. Please let us know in advance and we'll have your order ready for you. When you come in to pick it up, please bring your invoice and a piece of photo identification. Our address is: Metropolis at Metrotown - 225-4820 Kingsway, Burnaby, British Columbia. We're on the main level about 5 stores from The Bay.
Are the prices on the website the same as in the store?
Most of the prices are the same but some may be different.
Is everything on your website in your store?
No. We're regularly adding new products to the website but we carry a larger selection in our store.
How are the items shipped?
We ship items through Canada Post's Expedited service unless you request Canada Post's faster Expresspost service (Please note that extra fees apply). Please visit this link for approximate shipping times for Canada Post's Expedited service.
Do you ship to P.O. Box Addresses?
Unless you are ordering Briggs & Riley, whose shipper does not deliver to P.O. Box addresses, we do deliver to P.O. Boxes.
How much does shipping cost?
Different shipping delivery options and shipping charges are provided prior to your placing an order.
Can I track a package?
Canada Post provides tracking numbers for all packages except if you choose the "Canada Post Envelope" or "Canada Post Envelope International" delivery option. After your order has been shipped, you will receive an email from Canada Post with your tracking number. You can track the package on the Canada Post website through this link.
Do you ship outside of Canada?
Unfortunately, we do not ship outside of Canada.
If I'm not home, can the delivery person leave the package outside?
If you're not available to accept the package, for security reasons, the delivery person will leave a card providing instructions as to how to obtain the package.
How can I pay for an on-line order?
We offer you the options of paying by Visa, MasterCard or PayPal. With your security in mind, we use 256-bit encryption. If you are paying by credit card, all transactions are verified at the time of purchase. We do not accept cheques or money orders. All prices are in Canadian dollars.
Is my credit card and address information secure?
Yes. We encrypt all personal information such as your credit card number when you input data in our website. We do not keep your credit card information on file. We use SSL security and when your web browser is using SSL security, in the bottom right corner of the page, you will see a solid key or closed padlock. When the page is not secure, the key icon appears fragmented and/or the padlock appears to be open.
Do you accept payment made with credit cards from countries other than Canada?
No, we do not accept payment by credit cards from outside of Canada.
How do I return something?
Returns are accepted within 14 days of delivery of your shipment. Products are to be returned in their original condition with the tags on for a full refund. Please include a copy of your invoice or a note indicating the invoice number, your name and address. Unless TravelSmarts has made an error in order processing or shipping, return shipping fees will apply. Refunds are made within 7 to 10 business days after receipt of your returned package, which will be in the same form of payment originally used for purchase. If your purchase qualified for free shipping and the total amount of your purchase, after the products have been returned, is below the minimum purchase amount required for free shipping, your credit card will be charged the amount shipping would have cost. Depending on your bank, please allow another 7-10 days for the refund to be processed by your bank. Our mailing address is:
TravelSmarts Luggage & Accessories
Metropolis at Metrotown
225 - 4820 Kingsway
Burnaby, British Columbia V5H 4P1 Canada
Can I go to the TravelSmarts store and return products I've ordered on-line?
Products that are in their original condition with the tags on may be returned to the store within the return period of 14 days. Please bring in your invoice and a piece of photo identification. A refund will be processed through our on-line system within five business days.
Still have questions?
We invite you to email us at email@example.com or call us at 604-559-6057 Monday - Saturday 10 am - 8 pm PST.