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Our Story

OUR HERITAGE 

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TravelSmarts Luggage & Accessories began out of a simple desire to serve travellers. Raised on the Canadian prairies in globetrotting families, long-time Vancouver area residents and TravelSmarts founders, Andrea & Troy Perchotte have worked, studied and volunteered in Asia, Europe and Central America. As well, they've explored dozens of countries spanning six continents. Andrea is a former flight attendant, cruise line crew member and hotel inspector. Troy and Andrea's extensive experience in travel developed in them a keen understanding of the needs of travellers which led them to found the TravelSmarts on-line store in 2010. Due to local demand in the Greater Vancouver area, later that year, TravelSmarts opened in Canada's 3rd largest shopping centre, Metropolis at Metrotown in Burnaby, British Columbia. We soon moved to a larger location in the same shopping centre where we continue to welcome and assist travellers from near and far.

 OUR MISSION

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Our mission is to provide knowledgeable, friendly service and a curated collection of premium luggage and accessories which assists travellers to voyage smarter, safer and more comfortably. We listen carefully to our customers' needs and how we can be of service. We've partnered with exceptional brands in travel goods; those who have garnered a reputation for high quality, thoughtfully designed, innovative luggage, travel accessories, anti-theft bags, business cases and backpacks. Brands we offer include Rimowa, Tumi, Briggs & Riley, Eagle Creek, Samsonite, Dakine and many more. We seek out unique travel products and are the exclusive store in Canada for several products in our collection.

OUR VALUES

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Our core values include service, diligence and relationships. We focus on providing knowledgeable, friendly service and a variety of quality products.

We invest a great deal of time selecting and training our team members to ensure our customers feel well-equipped for their journeys. We highly value our team members and endeavor to provide them with a positive, engaging and educational work environment that fosters teamwork, encouragement and personal growth. We're thankful for the opportunities we've had to welcome back numerous former team members who have requested to work with us again.

We're also grateful for the support of reliable suppliers who enable us to provide quality products to our valued customers. As we continue to develop the great relationships we enjoy with the brands we partner with, we count it a privilege to work with each one of them. 

 We're looking forward to assisting you as you prepare for your next journey!



Store Location

Metropolis at Metrotown
225-4820 Kingsway
(main level near The Bay)
Burnaby, British Columbia, Canada

Store Hours

Monday - Saturday: 10 am - 9 pm
Sunday & Holidays: 11 am - 7 pm
Closed Christmas Day