Loading... Please wait...

Our Story

OUR HERITAGE 

passport-5.jpg

TravelSmarts Luggage & Accessories began out of a simple desire to serve travellers. Raised on the Canadian prairies in globetrotting families, long-time Vancouver residents and TravelSmarts founders, Andrea & Troy Perchotte have worked and volunteered in Asia, Europe, Central America & North America. As well, they've explored dozens of countries spanning six continents. Andrea studied in Japan and Guatemala, and is a former flight attendant, cruise line crew member and hotel inspector. Troy and Andrea's extensive experience in travel developed in them a keen understanding of the needs of travellers which led them to found the TravelSmarts on-line store in 2010. Due to local demand in the Greater Vancouver area, later that year, TravelSmarts opened in Canada's 3rd largest shopping centre, Metropolis at Metrotown in Burnaby, British Columbia. Less than two years later, we moved to a larger location in the same shopping centre where we continue to welcome and assist travellers from near and far.

 OUR MISSION

map-5.jpg

Our mission is to provide knowledgeable, friendly service and a curated collection of premium luggage and accessories which assists travellers to voyage smarter, safer and more comfortably. We listen carefully to our customers' needs and how we can be of service. We've partnered with exceptional brands in travel goods; those who have garnered a reputation for high quality, thoughtfully designed, innovative luggage, travel accessories, anti-theft bags, business cases and backpacks. Brands we offer include Rimowa, Tumi, Briggs & Riley, Eagle Creek, Samsonite, Dakine and many more. We seek out unique travel products and are the exclusive store in Canada for several products in our collection.

OUR VALUES

map-6.jpg

Our core values include service, diligence and personal growth. Another value we focus on is relationships, for we strive to develop great relationships with our customers, team members and suppliers.

Our focus on providing knowledgeable, friendly service is one of the key reasons why our customers keep returning. We invest a great deal of time selecting and training our team members to ensure our customers feel well-equipped for their journeys. We highly value our team members and endeavor to provide them with a positive and engaging work environment that fosters teamwork, encouragement and personal growth. We're thankful for the numerous opportunities we've had to welcome back former team members.

We're very grateful for the support of reliable suppliers who enable us to deliver excellent results to our valued customers. As we continue to develop the great relationships we enjoy with the brands we partner with, we count it a privilege to work with each one of them. 

 We're looking forward to assisting you as you prepare for your next journey!



Store Location

Metropolis at Metrotown
225-4820 Kingsway
(main level near The Bay)
Burnaby, British Columbia, Canada

Store Hours

Monday - Saturday: 10 am - 9 pm
Sunday & Holidays: 11 am - 7 pm
Closed Christmas Day